Outsourcing is becoming increasingly important to IT organizations. It allows the customer company to focus its efforts and resources on its core business while partnering with companies whose core business is IT. To make these complex business alliances work, fair terms and service levels need to be established to quantify potential improvements in process productivity. QSM Associates is an objective broker who works with both the customer and supplier organizations to provide an unbiased framework for performance measurement. We serve as the conduit to clarify communications on bottom line metrics crucial to productivity service level agreements.

Our Outsource Management service allows an IT organization to quantify and baseline core business measures and assess performance during regular intervals. Using our proven (Download QSMA Basic Measures White Paper) methodology, we help identify a pre-outsourcing or Year 1 outsourcing productivity "base case." A regular program can then be established to assess future supplier performance against this baseline.

During the course of our work, as a neutral facilitator, we help both client and supplier create a negotiated framework for metrics, governance and relationship management. Eventually, both customer and supplier can apply the SLIM Tool Suite to continuously and independently measure results.

Read More About Outsourcing in this interview with Michael Mah >